Customer Testimonials
I have been communicating with Vogar Nuenz for the past week about an x1. I told him i will be coming down on the weekend to buy the car. He told me down he sold the car on my way down. He did not care nor did the managers of the store. All they said we can let you know anything comes in. DO NOT BUY cars from here or give them any business with them! BE AWARE! STAY AWAY!
Our salesman Aaron was great to work with but the managers and business office were AWFUL! We purchased the vehicle and they wouldn’t give it to us for 10 days because we wrote a check. A manager named Mike treated us like we were garbage. I expected better from a BMW dealership. It felt like we were at a shady used car dealership and they were just messing with us. I will never purchase a car from them again! Our salesman was super helpful and kind but everything after that was a nightmare. We drove up there for a third ...
Great service. Mike was great! Answered all my questions, prices was easy and stress free. Much easier than I thought it would be.
Excellent service and responsiveness. Ability to explain all of the latest technology and features. Met my timing needs.
Great sales team effort on the purchase of a beautiful 2014 black Porsche 911 4S.
Great dealership to work with. Sales process was smooth, fast with financing section. Ask for Terry Zwarka- really knowledgeable and great to work with.
Ask for Aisha, she’s the best! She made my car buying experience so easy and enjoyable. The environment at Sterling BMW is welcoming and everyone was super friendly. I love my new 2023 X5, thank you Aisha!
I had been looking for a quality used M5 for about eight or nine months, ran across Vinit at Sterling BMW and he did it get a great job and I bought the vehicle, All is well. Mike Power.
Loved the total experience of test drive and service from knowledgeable sales person to signing of contract.
Mike T. is an excellent salesman who answered all my questions and accommodated my need for a test drive. This is the second X5 I bought from Sterling after receiving six years of excellent service on a prior X5.
Mike T., our salesman, was a consummate professional. He kept us informed and made himself available through the entire process. Thank you, Sterling and Mike!
Very pleasant experience I got my tire replaced. Jeff kept me informed along the way because the tires were not in stock.
The customer service is a complete joke. Take your car somewhere else. Worst quality of service and slow and entitled attitude. There are a lot of BMWs in the area, so they are busy, but beyond a convenient location, they have nothing to offer. Poor attitude from the service department and gross incompetence when it comes to fulfilling simple requests. Avoid them.
At first John, my sales, put a smile on his face……at the end, the smile was in his eyes!
It was a very good experience. I have been to many car dealers, waiting and haggling over price for hours just to walk away at the end. Sterling BMW is my best so far. Pro: 1. They give me the break down of the total cost of the vehicle that I requested right at the beginning without running around or give me an outrageous estimate price like other car dealers do. This allowed me to know if the vehicle is within my budget and the exact cost for the vehicle out of the door without any surprises. 2. The sale people are ...
My second car at this location! Another Wonderful experience!! The entire staff here is amazing!! Alex, David, Macklin, and the all crew at Sterling BMW! You guys ROCK!!! Amazing, professional and kind people!! I will keep coming back! Thank you for everything!!
This was the 5th car I've leased through Sterling BMW. Sales, finance and service have always been excellent.
Everyone was so helpful and knowledgeable. They were caring and listened to my requests ad questions
Had a very pleasant experience at this dealership the past few days. I bought a M340i for my son, Mike Teymouri was exceptionally professional and courteous. He along with Manager Mike Reade made this experience quite different and relaxing. Mr. Reade went the extra mile to straighten out some wrinkles with BMWFS, he didn't need to do that, especially in today's market. After the vehicle acquisition we walked away from the dealership feeling good as opposed to a feeling of being "being taken for a ride" which is a common refrain at auto dealerships now ...
First off, Tina Swistak is the absolute best. This is the 2nd BMW 750 I’ve got from her. Very simple and quick process. Best BMW dealership in Southern California.
We’ll appreciate staff and the cars are excellent at the dealership and the customer is always right with providing the needs of the client
Excellent Service.They are very fast and polite sales representative 🙂 5 Star 💫 Thank you for everything
Great BMW Dealership in Newport Beach, CA. I would highly recommend them to anyone I know.
I just purchased my dream car from sterling bmw, my salesperson Bentley Cheng really went over and above in the assistance of purchasing my car.", which includes making sure I arrived safely at home, after dark because I live over 50 miles away from the. Dealership,In addition to which they sent a genie on the next day to go through all of the details of the operation my car. Now that's personalized customer Service at its best! I highly recommended Bently Cheng and Sterling bmw Becky Voelker
All the sales people great thank you for your great work . I will refer to all
Sterling BMW is all about customer service. Sales department personnel is stellar, offering great options yet not too pushy. I felt right at home.
This dealer was great to work with and very helpful. I would recommend them to anyone looking for a new vehicle.
I'm always so pleased at the excellent service with Sterling. They're so accommodating + consider people's busy schedules. They even called me an uber when I needed a ride home --on the house! ❤️
I have been a customer for many years because I have never had a bad experience. Their professionalism is non parallel.
The service advisor was prompt and courteous; the service was completed quickly and was followed up with communication to let me know it was ready for pick up
Horrible customer service at the service department. Spent 2 hours waiting for loaner car only to find out from the other person that there’s no loaner available. And they haven’t even started working on my car yet - never mind the appointment. Thanks Josh the advisor, I’m out of this dealership. Stay away if you value your time.
I experienced excellent customer service and vehicle pricing for the new 2022 BMW X6 that I purchased from this dealership. I would certainly recommend this dealership to my friends and family members.
Worked with Mike Walters in used luxury cars. He was really great to work with. No pressure, fair pricing and easy transaction. Would use them again.
Adam McKay and his team went above and beyond to make sure I had the car of my choice. He focused on my needs and budget. Professionally speaking, he is a man of his word and I decided to move forward with Sterling BMW as opposed to any other dealership due to Mr.McKays professionalism and his way of making me feel comfortable while sealing the deal. When deciding on your next vehicle I highly suggest Sterling BMW Newport Beach!!!! Ask for Adam McKay or John Van Vliet. They will not disappoint.
with everything that is going on Justin put it in overdrive to find me the car that I wanted… amazing service
Staff were friendly, the dealership was clean and nice, the experience was pleasant. I would visit this dealership again.
Service was completely promptly & returned washed! Staff is friendly & very helpful. Online scheduling made it easy!
Consistent professionalism and customer services over 3 decades. I can’t imagine going anywhere else to service my BMW. This dealer has great relations with Mfr as well. I’m always in good experienced hands. Thank you Kristie Endicott
My dealership replaced a water pump on my X1 for free even though it was out of warranty. I was pleasantly surprised by the whole experience. Sterling you have changed my opinion about your service department. Thank you.
Overall was a nice experience Irvin did a good job of getting me a car, was relatively quick and did what he could to make sure I was comfortable while I was there
Irvin and Alex made it easy & quick. Amazing customer service and I would highly recommend Irvin as your go to guy at Sterling! 5 stars ⭐️⭐️⭐️⭐️⭐️
Very professional staff and knowledgeable technicians. Kristie is a remarkable service adviser and always keeping me informed with the progress and status on my vehicle.
Quality service every time. Professional friendly staff. Got the job done right and quickly! Clean facility Fourth vehicle we bought from Sterling- no doubt that we will buy another there
Having a reservation was nice. The service was prompt and complete and we have no complaints. Nice loaner car. Will use again fir our next service.
The Kristie and the service team constantly deliver stellar service and support!! As a result I leased 1 vehicle and purchased two more from this dealership!!!
The exceptional customer service exhibited by Jes Gruber contributed to our purchase of the new vehicle. Jes did something that most sales folks forget to do - listen to the customer. Once the order was placed he kept us updated regularly of the build and coordinated the sales process superbly from start to finish. While we know that the car is pretty amazing, we really got lucky having a sales representative with such professionalism. I would return to Sterling without any hesitation for future purchases as Jes delivered on his word and that of Sterling.
Thorough and friendly and professional. The salesman and finance gentlemen were both amazing. They made the entire process smooth and quick. I appreciate the professionalism. Thank you
Mr. Evan Olson of Sterling BMW was an excellent Sales person in handling our transaction. After the sale he continued providing great customer service addressing our post questions!
I have used Sterling for years. They are great. I have bought numerous cars from Crevier over the years, they don’t hold a candle to Sterling. I have also dealt with Kristi for a long time,she is great.
I did not happy with the service because I came back for 2nd time and my car get dirty inside on driver side after it is washed.
I had a pressure free buying experience at Sterling BMW. The salesman Jes was a pleasure to work with. He was very patient and professional. The finance guy Joe was great too
In general, everyone was nice at the dealers, my sales person was Greg , he’s Definitely a five stars, I do recommend him very much.
Amazing dealership and friendly environment. The Sales team is always willing to work with you on the numbers. Would recommend to family and friends for any deals.
Sterling was Fantastic to work with. Dave and Mike were great. They helped in everyway. I used another BMW dealership a few years back and the quality of service was far above at Sterling BMW. 100% recommended.
Very positive experience working with Sterling BMW. Our salesman Irvin was very prompt, helpful, knowledgeable when we visited recently to trade up for a new X-3.
Purchased a new car and received exceptional service. Our salesperson, Mike was friendly and accommodating. The sales manager, Adam was very forth right and knowledgeable. Andrew, the finance manager was personable and efficient.
Bought a CPO car online, got all the paperwork sent to me by fedex, and same day I got the paperwork, they called me to tell me they had sold the car to someone else "by mistake". They just left the car advertised all weekend before even sending the paperwork to see if they could sell it locally and for more money even though I asked them to take it off the listing. Whoever bought this car, you got ripped off, and you took a sold car from a dishonest company. Shame on you to sell BMW's.
Hello, Just purchased a certified pre owned bmw from you guys yesterday and when I got home I realized the detailing people chipped some paint from the hood and I want to go back as soon as possible and have that touched up somehow.
Purchased car at another Dealership but had small technical problem and went to Sterling Dealership and met Adam. Couldn’t have been more helpful and friendly. Solved our problem and answered some of my many questions about our new car. More recently my wife b. Backed into another vehicle and Damaged the back sensor. Adam arranged for initial quote and a Rental car and car was finished A. aASAP and couldn’t have been happier with. With the outstanding, seem less less service. Very satisfied Customer!!! 😎😎😎
This dealer offers great Service. They are friendly, efficient, helpful, courteous and went above and beyond when I took my car in there for service. I would highly recommend them.
Even with the situation the way it is this BMW site is always good. Kristie in Service is always on top of things and communicates well.
All around, I always have the best customer service and best experience at Sterling! It’s a priceless feeling knowing you’re being taken good care of, getting the best price, service and all with a smile. I love the team at Sterling.
I receive excellent service at this dealership. Staff are extremely friendly and strive to give excellent service in a timely fashion to all of your needs and concerns.
Outstanding customer service! Kristie kept me informed with every issue. Sterling provided a brand new loaner car for me while my car was being serviced.
These guys do an excellent job. Terry and Justin with the leasing team are great! I love working with them. This is now my second car with this dealership and am very happy! Thanks guys!
Jes has been very pleasant and professional to work with. I was not planning on taking a new car home when I came in, but Jes made it happen
I use my local dealer, Sterling BMW to maintain my vehicle. There are no surprises and the work is performed professionally and on schedule. They’re good work enhances the BMW brand and explains why I’m now driving my fifth BMW.
Frank was very impressed and helpful sales man professional in his job.good luck Frank and have successful features, thank you for all your help.
Tony was very communicative, he explained in detail what repairs were being performed. Vehicle repairs were completed on time as promised. I wouldn’t hesitate to go back.
John Drake was excellent with his knowledge of the 3 series I wanted. He followed my order all the way to final delivery Fantastic job
I just bought my 5th. BMW from Sterling and Tina treated me like a VIP once again. John Drake and Jacob the genius are also 5 stars gentlemen.
The people I dealt with at Sterling BMW were very courteous and professional. Mr.Walters, the salesman and Andrew in financing ,were informative and answered all of my questions to my satisfaction!
AMAZING! Only partially describes how excited and thankful I’m for the excellent service that was provided to me by Alex (service advisor) and Renee (technician). I truly enjoy my 2015 328i xdrive sports wagon, and if it hadn’t been Alex and Renee then I probably wouldn’t have been able to get my faulty timing belt issue resolved 100% under warranty. Very professional, excellent customer service and I would come by anytime again to get my car taken care of by BMW Sterling!
I took my 2018 230 I BMW in for service and everybody there is so friendly and helpful. I got a loaner car quickly and the service was also done very quickly. I’m very happy with the service that I received there at Sterling BMW, Newport Beach.
A+ service. Really competent people to work with All are so very committed to giving you an amazing experience and making sure that you are happy with your car. Will recommend to our friends.
I personally went to 4 dealerships and I drove from Pasadena to Newport Beach because of the exceptional service. This was from Mike the manager to Jes my sales person and the entire financial department. The best experience I have ever had purchasing a car. I will absolutely use them again and highly recommend them.
Friday, December 11, 2020 marks the third vehicle I have leased from Justin Dayyat since I relocated to California. Justin is very courteous, efficient, and knowledgeable. The kindness he displays is heartfelt. I would like to thank him for his efforts to get me the very best deal on my new vehicle. Thanks Justin for everything!
Alex was great. He was courteous and friendly. He kept me informed throughout the entire process. I was offered a ride but I took advantage of your comfortable lounge.
This is my first time. Buying Hybrid car . Sales person ware very nice explained Hybrid very good and very professional. Except price a very high.
Great customer service. Justin in sales is very efficient and Joe in finance is very helpful. Thank you for all your help. I love my new car!
Hands down, this is the best experience I’ve ever had purchasing a vehicle. John D. and the team were extremely helpful, polite, knowledgeable and professional in helping me to choose my vehicle. There was no pressure to make a decision and John went above and beyond to answer my questions. Absolutely delightful experience. Thanks guys!!
We have been customers of Sterling BMW since 2004. Kristie Endicott has been our service advisor since then, and we so appreciate her knowledge, dedication and care for our car needs. The fact that she has been with the company for all these years shows the dedication and care that Sterling BMW puts into their customers and employees. We trust them with all our car needs.
I had visited the dealership for my annual oil change. The sales representative was very accommodating and explained the recommendations. As always exceptional service. Keep up the good work.
I had an appointment for routine service and the work was performed within the estimated time frame. My advisor, Tony Cardenas, provided great customer service.
I love their customer service, very happy with Alex Yorba. Very on time, polite and helpful. He addressed all of my concerns and I appreciate it.
Great, quick, and polite service by all the service department staff. They were very prompt in ordering md a Uber as well. Top notch all around!
Clean, efficient and reliable. I had an appointment and waited about 15 minutes past my appointment time, but clerk was apologetic and quick to check my car in.
I can highly recommend buying your BMW from Sterling BMW and would like to give a big shout out to client advisor Kai Groschupf. I live in the San Diego area and had gotten attractive offers from BMW dealers in the area but I decided to purchase my BMW X1 from Sterling (70 miles north from where I live) because of Kai’s exceptional customer service. From my very first contact with Kai throughout the purchasing process, Kai was not only highly professional, knowledgeable and responsive, he was friendly, courteous and - what was most important for me, I felt that ...
Good customer service. Kevin has been very responsive in answering questions and generally I’m happy with the service. Car is running well so don’t expect any more issues.
Alex my service advisor was awesome. Professional and very easy to work with. I am generally very happy with the whole experience. would recommend to a friend
Brought car in for a airbag recall Great communication was kept informed during the repair process. Kristie was great. Work got done quicker than expected
Very knowledgable and responsive service advisor. Efficient check in process and and service completed when promised. Complimentary car wash. Very covid sensitive from beginning to end.
Although the service department was amazing as ever the issue with my vehicle was not resolved therefore I will be returning it for further diagnostics.
Kristie went above and beyond what was expected. She is very friendly and accommodating. She communicated well so I never had to check my status. Coming from Irvine BMW, Sterling now has my continued business.
Arranged an appointment. Car was not there. Service dept is good but I will never buy there. Avoid Vance. Waste of time and sales staff have poor attitudes.
I called for minor service and was able to drop car off following day. I was offered a loaner but did not need. I waited a short time for service person who was most pleasant. I was notified that day my car was ready and picked up the next day. All good
Amazing customer service from start to finish. Called and was able to book a next day Service appointment including vehicle pick up and delivery. The pick up was punctual and contactless. I received a text with a video of inspection concerns from the technician. I had never even heard of such a thing, but what a wonderful touch!! A kind phone call to let us know what the issue was and advising that the repair had already been complete. We will definitely be lifelong customers with Sterling BMWs service that goes over and above! Thank you so much!
My service advisor Kristie Endicott provided excellent follow up and kept me informed of the service on my vehicle. The valet pick-up and delivery service to my home is also oustanding.
Great experience I am a multiple Bmw owner sterling is the best very quick friendly service enjoy the people and the coffee and car wash
Too expensive for a minor repair service here. The estimated cost for a replacement of the blower motor housing cover was 180.00 dollars, the final cost on the invoice was 436.00 dollars. Part cost only about 39.00 dollars.