bmw genius department

BMW Genius

Sterling BMW BMW Product Geniuses’ goal is to inform and educate customers about the many features and benefits of the latest BMW products and technologies. Our BMW Product Geniuses are also the main point of contact for customer to answer technical questions in person, by phone, and e-mail. Even though our Product Geniuses are a part of our Sales Team here at our Newport Beach BMW dealership, they are NOT salespeople. Our BMW Product Geniuses are experts in customer service and their goals are to excel and achieve complete customer service satisfaction.

BMW Genius App

The BMW Genius App is the all-new way to learn about your BMW on your tablet and smart phone. The app provides you with how-to videos about key features and functionalities, as well as model specific product information. The better you know your BMW, the more you can enjoy the benefits of the BMW brand's world class leading innovations.

You can download the BMW Genius App to the right! You can also contact Sterling BMW online for any questions about our BMW Genius App!

Below you can learn more about our BMW Product Geniuses and get their direct contact information. Feel free to reach out to them with all your new BMW or pre-owned BMW questions. They’re waiting to hear from you!



Sterling BMW Product Geniuses

Jack Murphy

Jack Murphy

Jack has been with Sterling BMW for 2 years and is a BMW E39 enthusiast. In his free time, he enjoys golfing and surfing.

Phone: (855) 224-5831

Ben Dillingham

Ben Dillingham

Ben has been with Sterling BMW since 2016. He is a BMW driver and enthusiast. He loves the product and teaching others about the features of BMW vehicles. During his time off, he enjoys getting out on the track!

Phone: (855) 224-5831

Wayne Barajas

Wayne Barajas

Wayne has been with Sterling since 2014. He loves car shows and trying new restaurants.

Phone: (855) 224-5831

Schedule an Appointment

Quick Contact

BMW Bluetooth Connectivity

In this video, learn how to call a contact in your phonebook which is paired by Bluetooth either via voice command or via iDrive.

ConnectedDrive features and set-up processes vary for each vehicle. Please contact your Dealer or call Customer Relations at 1-800-831-1117 if you have any questions.

BMW Bluetooth Pairing - iPhone

In this video, learn how to pair your iPhone via Bluetooth with your vehicle.

ConnectedDrive features and set-up processes vary for each vehicle. Please contact your Dealer or call Customer Relations at 1-800-831-1117 if you have any questions.

BMW Navigation

In this video, learn how to use the navigation system manually via iDrive or via voice control.

ConnectedDrive features and set-up processes vary for each vehicle. Please contact your Dealer or call Customer Relations at 1-800-831-1117 if you have any questions.

Genius Hotline

BMWGENIUS™ HOTLINE.

Looking for more answers while you are on the road or just not near a BMW center? Contact the BMWGENIUS™ Hotline on 1-844-4GENIUS (1-844-443-6487), or via bmwgenius@bmwusa.com

Genius Encore

BMW ENCORE™

Every new car customer at Sterling BMW is invited to return to the center for a free, personalized tour of your new vehicle. To schedule your appointment, please call Sterling BMW at (855) 224-5831, or submit this form!

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